Refund Policy

At Perfio, we are committed to your satisfaction. All our products are 100% authentic and carefully inspected before shipping. If you receive a damaged, defective, or incorrect product, we will make it right.

You may request a return or exchange within 7 days of receiving your order, provided that:

• The product is unused and in its original sealed packaging
• The product was received damaged, defective, or is not what you ordered
• You contact us within 7 days of delivery with photo evidence

For hygiene and authenticity reasons, we cannot accept returns on:

• Opened or used fragrances
• Products without original packaging
• Items purchased during clearance sales

Once your return is approved, we will process a full refund or send a replacement product within 3–5 business days. Refunds are issued via the same payment method used for the original purchase.

To initiate a return, please contact us at [email protected] or via Instagram @perfio.eg with your order number and photos of the issue.